FAQ

Q: What types of products do you offer?

A: We specialize in high-performance hockey apparel and equipment for all ages. Our menu includes Adult Hockey Apparel (like jackets, performance tops, shirts, sweatshirts, and warm-up pants), Goalie Gear (blockers, masks, sticks, and bags), and Accessories (backpacks and duffle bags). Whether you’re a pro or a junior player, we have gear designed to enhance your game.

Q: Are your products suitable for all skill levels?

A: Absolutely! Our range covers junior, intermediate, and senior levels, ensuring that players of all ages and abilities can find quality gear. From beginner workout shorts to pro-level goalie blockers, we focus on durability and performance.

Q: Where do you ship to?

A: We ship worldwide to most global destinations, but due to logistics challenges, we currently cannot ship to Asia and some remote areas. We apologize for any inconvenience and are working to expand our reach.

Q: How long does shipping take?

A: After processing your order in 1-2 business days (may take longer during sales or holidays), we offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment.
– Free Shipping (on orders over $50): Via EMS, delivered in 15-25 business days after shipment. You’ll receive a tracking number to monitor your order.

Q: How can I track my order?

A: Once your order ships, we’ll email you a confirmation with a tracking number. Use it to follow your gear’s journey in real-time through the carrier’s website.

Q: What is your return policy?

A: We stand behind our products! If anything isn’t perfect, you can return it within 15 days of receipt. Our hassle-free process ensures a smooth experience—just contact our customer service team to initiate a return.

Q: How do I start a return?

A: Email us at [email protected] with your order details and reason for return. We’ll guide you through the steps and provide a return address if needed.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. Your payment information is encrypted and protected.

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.

Q: How can I contact you for help?

A: Our team is here for you! Reach out via email at [email protected] for questions about orders, shipping, or product advice. We’re based at 1522 Hall Street, Las Vegas, US 89104, and we aim to respond promptly.