Shipping Information
At Bauer Sales Store, we’re committed to getting your hockey gear to you as quickly and efficiently as possible so you can focus on your game.
Order Processing
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | EMS |
Please Note: Delivery times are estimates and may vary based on your location. International shipments may experience additional delays due to customs processing. Some remote areas in Asia and other regions may not be serviceable.
Returns & Exchanges Policy
We stand behind our hockey apparel and equipment and want you to be completely satisfied with your purchase. If you’re not happy with your order, our straightforward returns process makes it easy to get what you need to get back on the ice.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of receiving your shipment. All items must be in original, unused condition with all tags attached and original packaging included.
Non-Returnable Products
For health and safety reasons, the following products cannot be returned or exchanged:
- Goalie Masks
- Neck Guards & Collars
- Replacement Cages
These items are excluded due to hygiene considerations and safety certification requirements.
How to Initiate a Return or Exchange
- Contact our customer service team within 15 days of receiving your order at [email protected] with your order number and reason for return/exchange.
- Complete the Returns Form provided by our customer service team.
- Package your items securely in the original packaging if possible.
- Ship your return to the address provided by our customer service team.
Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns (outside the United States), customers are responsible for any customs duties, taxes, or additional fees incurred during the return process. These costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item(s), we will process your refund within 3-5 business days. The method of refund will match your original payment method:
| Payment Method | Refund Timeframe | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days | Original card |
| PayPal | 3-5 business days | Original PayPal account |
Note: The time it takes for the refund to appear in your account may vary depending on your financial institution.
Exchange Process
For exchanges, please follow the same process as returns. Once we receive your returned item, we will ship your replacement product. If the exchange item is of higher value, you will be charged the difference. If it’s of lower value, we will refund the difference.
Return Shipping Address
All returns should be sent to:
Bauer Sales Store
1522 Hall Street
Las Vegas, NV 89104
United States
Sample Return/Exchange Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Bauer Sales Store Customer Service Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Product(s) to return: [Product Name(s) and Size(s)]
Reason for return/exchange: [Please provide details]
For exchange: [Please specify desired replacement product and size]
Please provide instructions on how to proceed with the return/exchange process.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Need Help?
Our customer service team is here to assist you with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.